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Two companies actively involved in that process are 360water and OM360, both founded by Laura Tegethoff. In 2002, she began working on a program to offer custom operations and maintenance training for water utilities. The City of Columbus and Southwest Licking Sewer (Ohio) adopted customized O&M one year later. Today, more than 60 municipal and manufacturing clients use the customized training services.
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Who's better at teaching difficult physics to a class of more than 250 college students: the highly rated veteran professor using time-tested lecturing, or the inexperienced graduate students interacting with kids via devices that look like TV remotes? The answer could rattle ivy on college walls.
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Taking a test is not just a passive mechanism for assessing how much people know, according to new
research. It actually helps people learn, and it works better than a number of other studying techniques.
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Knowledge transfer and knowledge capture will help utilities retain their best practices when staff leave or retire. Over the next five to ten years, most utilities will experience significant staff turnover. OM360’s customized online training tools can capture your staff’s knowledge and transfer it to the next generation of employees. Utilities must preserve the institutional knowledge of their staff, otherwise, when staff leaves, their workplace know-how will leave with them.